by Jo Long | Jun 26, 2020 | Uncategorized
It took me a few years to realise what my particular skill is.And a few more to work out how to incorporate it into my own business. It’s always been there, I just hadn’t worked out how to tell people. But it is that skill, or ‘special sauce’,... 
by Jo Long | Jun 16, 2020 | Uncategorized
to the courier picking up some items I needed to return. The store returns solution sounded so easy. Book a pickup slot online to suit & pass on to the courier, receiving them with a smile. Only 1 part of that process actually happened. The courier who arrived was... 
by Jo Long | Jun 10, 2020 | Uncategorized
Business marketing activity 101 is to connect, communicate & be empathetic to your customers, new or existing. So you’d think large businesses with huge databases of customers, many of which will be looking to repeat purchase, would have empathy &...