by Jo Long | Jun 25, 2020 | Uncategorized
I’ve wanted some new headshots for my business portfolio for about 2 years but just never got round to it. Recent working guidelines offered me time to update my website, value prop, profiles etc. but these old photos were still niggling me. What could I do? No... 
by Jo Long | Jun 16, 2020 | Uncategorized
to the courier picking up some items I needed to return. The store returns solution sounded so easy. Book a pickup slot online to suit & pass on to the courier, receiving them with a smile. Only 1 part of that process actually happened. The courier who arrived was... 
by Jo Long | Jun 10, 2020 | Uncategorized
Business marketing activity 101 is to connect, communicate & be empathetic to your customers, new or existing. So you’d think large businesses with huge databases of customers, many of which will be looking to repeat purchase, would have empathy &...