For any business customer retention is vital – people re-purchasing is what makes the business world go round let’s face it.
The ultimate ‘celebrity service’ offered by any business has to be not only the best it can be but also consistent and long lasting.
A customer’s experience is key to create returning or re-purchase behaviour as well as recommending you on to their friends and acquaintances.
But what is customer service? Often it is purely … Read more...